{"id":2005,"date":"2022-01-06T07:31:34","date_gmt":"2022-01-06T10:31:34","guid":{"rendered":"http:\/\/sw-themes.com\/porto_dummy\/?page_id=2005"},"modified":"2025-04-07T14:32:49","modified_gmt":"2025-04-07T17:32:49","slug":"politica-de-cancelamento-e-reembolso","status":"publish","type":"page","link":"https:\/\/www.alcateiatrekking.com.br\/politica-de-cancelamento-e-reembolso\/","title":{"rendered":"Pol\u00edtica de Cancelamento e Reembolso"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2005\" class=\"elementor elementor-2005\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d4408 e-flex e-con-boxed e-con e-parent\" data-id=\"64d4408\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3e318c9 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3e318c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M365.3 93.38l-74.63-74.64C278.6 6.742 262.3 0 245.4 0L64-.0001c-35.35 0-64 28.65-64 64l.0065 384c0 35.34 28.65 64 64 64H320c35.2 0 64-28.8 64-64V138.6C384 121.7 377.3 105.4 365.3 93.38zM336 448c0 8.836-7.164 16-16 16H64.02c-8.838 0-16-7.164-16-16L48 64.13c0-8.836 7.164-16 16-16h160L224 128c0 17.67 14.33 32 32 32h79.1V448zM96 280C96 293.3 106.8 304 120 304h144C277.3 304 288 293.3 288 280S277.3 256 264 256h-144C106.8 256 96 266.8 96 280zM264 352h-144C106.8 352 96 362.8 96 376s10.75 24 24 24h144c13.25 0 24-10.75 24-24S277.3 352 264 352z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc108c6 elementor-widget elementor-widget-heading\" data-id=\"fc108c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Cancelamento e Reembolso<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-422773b6 e-flex e-con-boxed e-con e-parent\" data-id=\"422773b6\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-63539242 elementor-widget elementor-widget-text-editor\" data-id=\"63539242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong data-start=\"97\" data-end=\"145\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Pol\u00edtica de Cancelamento&nbsp;<br><\/strong><strong style=\"color: var(--porto-h1-color,var(--porto-heading-color));letter-spacing: var(--porto-h1-ls,-0.05em);text-align: var(--text-align)\" data-start=\"97\" data-end=\"145\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Alcateia Trekking<\/strong><\/h1>\n<p data-start=\"147\" data-end=\"228\"><span style=\"font-weight: normal\">A Alcateia Trekking busca proporcionar as melhores condi\u00e7\u00f5es para reembolso, calculando multas com base nos servi\u00e7os j\u00e1 pagos e buscando sempre o melhor acordo entre as partes. Esta pol\u00edtica de cancelamento \u00e9 v\u00e1lida a partir do momento em que o pagamento \u00e9 efetuado.<\/span><\/p>\n<p data-start=\"230\" data-end=\"311\"><span style=\"font-weight: normal\">Antes de realizar qualquer pagamento, recomendamos que voc\u00ea verifique sua disponibilidade para as datas do roteiro em quest\u00e3o. Para roteiros longos, sugerimos, inclusive, que voc\u00ea tenha disponibilidade para chegar antecipadamente ao in\u00edcio da atividade.<\/span><\/p>\n<hr data-start=\"313\" data-end=\"316\">\n<h2 data-start=\"318\" data-end=\"354\"><span data-start=\"321\" data-end=\"354\">1. Por iniciativa da AG\u00caNCIA:<\/span><\/h2>\n<p data-start=\"356\" data-end=\"442\"><span style=\"font-weight: normal\">1.1. Por motivos t\u00e9cnicos ou operacionais, a empresa reserva-se o direito de promover altera\u00e7\u00f5es necess\u00e1rias nos itiner\u00e1rios, hospedagens, servi\u00e7os, etc., sem preju\u00edzo para o cliente. Caso necess\u00e1rio, poder\u00e1 tamb\u00e9m alterar a data de in\u00edcio da atividade, visando garantir o bom andamento do servi\u00e7o e a seguran\u00e7a dos participantes. O cliente ser\u00e1 informado sobre as altera\u00e7\u00f5es e ter\u00e1 a op\u00e7\u00e3o de aceit\u00e1-las ou cancelar sua reserva com o respectivo reembolso.<\/span><\/p>\n<p data-start=\"444\" data-end=\"530\"><span style=\"font-weight: normal\">1.2. A AG\u00caNCIA reserva-se o direito de cancelar a atividade por motivos de seguran\u00e7a, for\u00e7a maior ou qualquer outra raz\u00e3o que impossibilite o bom andamento do servi\u00e7o e a seguran\u00e7a dos participantes. Nesses casos, ser\u00e1 devolvido o valor integral pago pelo cliente no prazo de aproximadamente 20 dias.<\/span><\/p>\n<p data-start=\"532\" data-end=\"622\"><span style=\"font-weight: normal\">1.3. O valor ser\u00e1 reembolsado para a mesma institui\u00e7\u00e3o e titular que efetuaram o pagamento. Se o pagamento foi feito por cart\u00e3o de cr\u00e9dito, o reembolso ser\u00e1 efetuado para o mesmo cart\u00e3o, n\u00e3o sendo realizada outra forma de devolu\u00e7\u00e3o.<\/span><\/p>\n<hr data-start=\"624\" data-end=\"627\">\n<h2 data-start=\"629\" data-end=\"665\"><span data-start=\"632\" data-end=\"665\">2. Por iniciativa do CLIENTE:<\/span><\/h2>\n<hr data-start=\"1734\" data-end=\"1737\">\n<h3 data-start=\"1739\" data-end=\"1802\"><span data-start=\"1743\" data-end=\"1802\">2.1. Praz<\/span><span data-start=\"1743\" data-end=\"1802\">os e Percentuais de Reembolso por Desist\u00eancia:<\/span><\/h3>\n<ul data-start=\"1804\" data-end=\"2307\">\n<li data-start=\"1804\" data-end=\"1928\">\n<p data-start=\"1806\" data-end=\"1928\"><span style=\"font-weight: normal\"><span data-start=\"1806\" data-end=\"1842\">Mais de 30 dias antes do in\u00edcio:<\/span> Reten\u00e7\u00e3o de <span data-start=\"12\" data-end=\"19\">10%<\/span> do valor da expedi\u00e7\u00e3o, referente a taxas administrativas e impostos.<\/span><\/p>\n<\/li>\n<li data-start=\"1930\" data-end=\"2054\">\n<p data-start=\"1932\" data-end=\"2054\"><span style=\"font-weight: normal\"><span data-start=\"1932\" data-end=\"1968\">De 29 a 21 dias antes do in\u00edcio:<\/span> Reten\u00e7\u00e3o de 3<span data-start=\"12\" data-end=\"19\">0%<\/span> do valor da expedi\u00e7\u00e3o, referente a taxas administrativas, impostos e reservas junto a terceiros e prestadores de servi\u00e7o.<\/span><\/p>\n<\/li>\n<li data-start=\"2056\" data-end=\"2180\">\n<p data-start=\"2058\" data-end=\"2180\"><span style=\"font-weight: normal\"><span data-start=\"2058\" data-end=\"2094\">De 20 a 14 dias antes do in\u00edcio:<\/span> Reten\u00e7\u00e3o de <span data-start=\"12\" data-end=\"19\">60%<\/span> do valor da expedi\u00e7\u00e3o, referente a taxas administrativas, impostos e reservas junto a terceiros e prestadores de servi\u00e7o.<\/span><\/p>\n<\/li>\n<li data-start=\"2182\" data-end=\"2307\">\n<p data-start=\"2184\" data-end=\"2307\"><span style=\"font-weight: normal\"><span data-start=\"2184\" data-end=\"2221\">Menos de 14 dias antes do in\u00edcio:<\/span> Reten\u00e7\u00e3o de <span data-start=\"12\" data-end=\"20\">100%<\/span> do valor da expedi\u00e7\u00e3o, devido aos elevados custos log\u00edsticos e com recursos humanos envolvidos na atividade.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2309\" data-end=\"2312\">\n<h3 data-start=\"2314\" data-end=\"2358\"><span data-start=\"2318\" data-end=\"2358\">2.3. Cancelamento Durante o Roteiro:<\/span><\/h3>\n<p data-start=\"2360\" data-end=\"2445\"><span style=\"font-weight: normal\">Se o participante abandonar a expedi\u00e7\u00e3o ou trekking por quaisquer motivos, dever\u00e1 cobrir seus pr\u00f3prios custos de evacua\u00e7\u00e3o, incluindo guias adicionais, transportes motorizados ou at\u00e9 mesmo evacua\u00e7\u00e3o a\u00e9rea.<\/span><\/p>\n<hr data-start=\"2447\" data-end=\"2450\">\n<h3 data-start=\"2452\" data-end=\"2494\"><span data-start=\"2456\" data-end=\"2494\">2.4. No-Show (N\u00e3o Comparecimento):<\/span><\/h3>\n<p data-start=\"2496\" data-end=\"2581\">O n\u00e3o comparecimento no dia da atividade, sem comunica\u00e7\u00e3o pr\u00e9via dentro<span style=\"font-weight: normal\"> dos prazos estabelecidos, ser\u00e1 considerado <span data-start=\"115\" data-end=\"126\">no-show<\/span>, <span data-start=\"128\" data-end=\"153\">n\u00e3o havendo devolu\u00e7\u00e3o<\/span> dos valores pagos.<\/span><\/p>\n<hr data-start=\"2583\" data-end=\"2586\">\n<h3 data-start=\"2588\" data-end=\"2631\"><span data-start=\"2592\" data-end=\"2631\">2.5. Transfer\u00eancia de Participa\u00e7\u00e3o:<\/span><\/h3>\n<p data-start=\"2633\" data-end=\"2718\"><span style=\"font-weight: normal\">\u00c9 poss\u00edvel transferir a vaga para outro participante em caso de desist\u00eancia. A solicita\u00e7\u00e3o deve ser feita por escrito e enviada via <span data-start=\"132\" data-end=\"144\">WhatsApp<\/span> para o n\u00famero <span data-start=\"159\" data-end=\"178\">(31) 97305-5817<\/span>. A transfer\u00eancia s\u00f3 ser\u00e1 confirmada mediante resposta oficial da Alcateia Trekking.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7f9cc7 e-flex e-con-boxed e-con e-child\" data-id=\"f7f9cc7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-28f1473 e-flex e-con-boxed e-con e-child\" data-id=\"28f1473\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-0354d3d elementor-widget elementor-widget-heading\" data-id=\"0354d3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ainda ficou com d\u00favidas?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b95576 elementor-widget elementor-widget-text-editor\" data-id=\"3b95576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Clique no bot\u00e3o abaixo para ser atendido<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5162007 e-flex e-con-boxed e-con e-child\" data-id=\"5162007\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c52f3a2 roteiro-wrapper-suporte-btn elementor-widget__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"c52f3a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n      <a class=\"roteiro-btn roteiro-btn-wpp\" href=\"https:\/\/api.whatsapp.com\/send?phone=553197305-5817&text=Ol%C3%A1%2C+tudo+bem%3F+Estou+navegando+pelo+seu+site+agora+e+preciso+de+mais+informa%C3%A7%C3%B5es%2C+voc%C3%AA+pode+me+ajudar+%3F%0A%0A%0A%0A%5B+%2ALink%3A%2A+https%3A%2F%2Fwww.alcateiatrekking.com.br%2Fwp-projeto-api%2Fwp%2Fv2%2Fpages%2F2005+%5D+\" title=\"Mande-nos uma mensagem\">\n        <span class=\"item-icone\">\n          <i class=\"fa-brands fa-whatsapp\"><\/i>\n        <\/span>\n        \n        <span class=\"item-label\">\n          <h5>Atendimento Via Whatsapp<\/h5>\n          <p>Responderemos o mais r\u00e1pido poss\u00edvel<\/p>\n        <\/span>\n      \n      <\/a>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Pol\u00edtica de Cancelamento&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Alcateia Trekking A Alcateia Trekking busca proporcionar as melhores condi\u00e7\u00f5es para reembolso, calculando multas com base nos servi\u00e7os j\u00e1 pagos e buscando sempre o melhor acordo entre as partes. Esta pol\u00edtica [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_acf_changed":false,"inline_featured_image":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-2005","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Cancelamento e Reembolso &#187; Alcateia Trekking &#187; Ecoturismo, Trilhas , Cachoeiras em BH \/ Minas Gerais<\/title>\n<meta name=\"description\" content=\"&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Pol\u00edtica de Cancelamento&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &#187; Ecoturismo, Trilhas , Cachoeiras em BH \/ Minas Gerais\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.alcateiatrekking.com.br\/politica-de-cancelamento-e-reembolso\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Cancelamento e Reembolso &#187; 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